VPN PROB (Error 691)

[mhonzky]

i got a prob with my vpn account on my 2nd day of using it can you help me please... i purchased a 12 months plan but it said my account has been expired when i tried to connect it... thanks.

"The connection was denied because the username and/or password you specified is invalid. This could be caused by the following conditions: Your username and/or password was mis-typed. The specified username does not exist on the server. Your password has expired.(Error 691)"


VPN Report
Credit Left: 364 day(s)
BW Usage: 13450 KB
Time Usage: 125 Min

[Alfred]

Hello
I apologize for any inconvenience caused by my delayed response
I just check your account and everything is correct I also connect to your account successfully
Please restart your modem and your PC and try to connect again
Let me know the result
I strongly recommended to ask for support via our support center at http://support.purevpn.com and only discus about general problem in the forum.
Please do not hesitate to contact us if you require any further assistance.


Best regards,
Bryan
Purevpn.com Technical Manager

[mhonzky]

thanks man... it works now