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Thread: Missing the server information in the welcome email

  1. #1
    ghostmghost is offline Junior Member
    Join Date
    Feb 2010
    Posts
    1

    Default Missing the server information in the welcome email

    I recently bought a test account with pur vpn. The welcome email has absolutely not information whatsoever about the server IP. Using the ip addresses provided in the forums gets me nowhere. Are there new instructions for DD-WRT. Is the server info listed somewhereelse despite the setup insturctions pointing to the welcome email?

    EDIT:The first welcome email is not the ***REAL*** welcome email so if you try loggin in it would not work. One can only hpe that it does not count towards the trial period of 3 days
    Last edited by ghostmghost; 02-21-2010 at 07:15 AM.

  2. #2
    PurevpnTECH is offline Moderator
    Join Date
    Feb 2009
    Posts
    276

    Default

    Dear Ghostmghost,

    This usually happens with Yahoo! email IDs as it places our communications in Junk folder. Since this email will directly deal with logins, please would you submit a support ticket : http://billing.purevpn.com/submitticket.php so we can provide you with details there.

    For DD-WRT you may refer our FAQs : http://purevpn.com/faq.php#13

    We hope that helps!

    Regards,
    The PureVPN Team

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