error 691

[kkawai@tbb.t-com.ne.jp]

1 month ago, i purchased a 3 months plan and I am getting this msg when i try to connect today (Access was denied because the username and/or password was invalid on the domain. (Error 691) For customized troubleshooting information for this connection)
I restarted my modem and my PC and tried to connect again and did not help.

Please help!

[PurevpnTECH]

Dear Sir,

I can see the account is in good standing. Has your network configuration recently changed? Have you checked for ports? Please take a look here for step by step troubleshooting guide:

http://www.purevpn.com/faq.php#12


let me know if this helps,

Regards,
The PureVPN Team