Mac OS X - unable to connect

[Pitsy]

I have followed the instructions on the forum. Its a shame they are not listed on the main website...

I have followed them to the letter and it still fails to connect.

I have deleted the connection and reset it, and again - nothing!!

I am using the IP 69.65.42.41 and I have an OpenVPN Account.

The email I recieved never actually had a connection IP address, so I used the one in the windows instructions.

HELP!!

Pitsy

Bryan, before you say about logging a call, I have done but I have been trying for about a week to get this working!!

Pitsy

[PurevpnTECH]

Dear Pitsy,

Sorry to see this problem - However, we have a proper support system in place for any kind of issue(s) here : http://billing.purevpn.com/submitticket.php

For your convenience, I am providing the tutorial here:


Username: As provided to you
Password: As provided to you

A Graphical User Interface for OpenVPN on Mac OS X is a package called Tunnelblick. To install this GUI, follow the steps below:

* Download the package from the site http://www.tunnelblick.net. It is a Zip compressed file which contains the GUI and the OpenVPN software;
* Double-click on the zip file (we suppose it is located on the Desktop) to extract the only file that contains. The executable file called Tunnelblick appears on the Desktop;
* Double-click on the file Tunnelblick to start the program. A dialog box appears to alert you that configuration files must be stored in the directory Library/openvpn/. Press [Continue] and then close the openvpn.conf configuration file. We will not use this example file;
* Tunnelblick is now installed and its icon appears near the clock. At this point, you have to configure OpenVPN to establish the VPN connection with PureVPN server;
* Get all the files from the zip archive(attached with email) and use the Finder to put them in the directory Library/openvpn of the user home directory.
* Close Tunnelblick by clicking the [Quit] item from the menu that appears by clicking on the Tunnelblick's icon. Restart it again by double-clicking on the Tunnelblick program. The item [Connect] is now available in the Tunnelblick menu. Choose it to start the VPN connection with the PureVPN server;
* Start the VPN connection by selecting the item [Connect 'Zeroshell']. In the dialog box that appears type the username and password and there you go!

In the case in which there are connection problems, select the item [Details...] to check the OpenVPN's log messages.



Hope this helps

Regards,

The PureVPN Team

[awordsworth]

sorry for being obtuse but where are the sample config files for tunnelblick?

[PurevpnTECH]

sorry for being obtuse but where are the sample config files for tunnelblick?

Dear awordsworth,

Thank you very much for taking time out and posting in our forum.

Can you please submit a support ticket here : http://billing.purevpn.com/submitticket.php


Please do mention your registered email ID with Purevpn, so we can email the files.

Awaiting your ticket

The PureVPN Team

[awordsworth]

All fixed now a really fast and thoughtful response. Many many thanks.

[barhoom]

I want to connect pureVPN with my mac can u send me the email to Get "all the files from the zip archive(attached with email )" plz.

[PurevpnTECH]

Dear Barhoom,

Thankyou for posting your comments in our forum.

However, in order to better assist you, I need to know whether you are on Shared IP PPTP/L2PT subscription or OpenVPN subcription? The files you only need for OpenVPN

In order to get a faster response, you are advised to submit a support ticket here : http://billing.purevpn.com/submitticket.php


Awaiting your response

The PureVPN Team