Why are you trying to bill me twice

[Alpha - Llama]

I paid for three months service on the 1st of december and now on the 26th of december im being told my account needs to be paid because its due

I submitted a ticket about this the ticket number is #956979

I had nothing but praise for you guys up to this point but trying to charge me twice when i paid 4 weeks ago for a 3 months service blows.

Oh yeah
Happy Xmas

[PurevpnTECH]

Dear Llama,

I apologies for this inconvenience and would like to explain the matter.

Actually there is an option inside your client area for "Canceling" service. When ever you upgrade your service or initiate a new service you have to request "Cancellation" for the same. Usually this is a neglected practice and customer's who switch plans do not follow this. It's because of this that system generated your invoice for the Monthly service, though your have "supposedly" discontinued and upgraded to a quarterly service.

Rest assured there was no service interruption whatsoever and your invoicing matter was attended and resolved within less than 45 minutes and that on Sunday afternoon!

I am sure you now completely understand the matter and hope you will continue to enjoy our service.

Thanks again for your understanding and cooperation,

Regards,
The PureVPN Team