Failed to connect vpn connection

[mygalaxy]

my username is : test56 , I failed to connect vpn connection. can you solve this problem?
Thanks

[Bryan]

Hi
I just check your test account and it's active and working.
Please let me know what error exactly you got when try to connect to VPN?
Did you follow all steps in configuration guide carefully to create your VPN connection?
I also recommended to download and install Automatic VPN Dialer from
http://www.purevpn.com/download/share.exe
Please do not hesitate to contact us if you require any further assistance.

Best regards,
Bryan